FAQ’s

Must I live in Wantage to benefit from this service?

The service is based in Wantage but is available to anyone who can get to our centre.  We see clients from across Oxfordshire, Wiltshire, Berkshire and beyond.

When can you offer appointments?

We offer appointments from 09.00 –  20:00 hrs, and can offer Saturdays by arrangement. Each appointment lasts for 50 minutes.

Who can access your services?

Our accessibility details can be found here

What about the costs?

All clients have to pay something.  Your fee will be agreed with you at your Assessment session and will be based on what you can realistically afford.

Our aim is to offer an affordable service so that people who cannot afford fees charged by private counsellors can get the professional help they need.

What about the NHS?

Your GP can often offer counselling at no cost to you.  However the waiting time can make it difficult for the NHS to respond as quickly as you would like, and the counselling offered is often short term.  

WCTC aims to fill the gap without the need to afford a private therapist or counsellor.  We can respond quickly offering short term counselling or longer term therapy if this is felt to be necessary.

Are our counsellors qualified?

All our counsellors have either completed in-depth training or are in the final stages of doing so.  They all have had personal therapy and have regular supervision with a senior counsellor or psychotherapist.

Is WCTC a regulated organisation?

Yes.  As a registered charity it is governed by the requirements of the Charity Commission.

In addition the service is accredited with the BACP (British Association for Counselling and Psychotherapy), and the WCTC counselling service has been accredited which ensures that the service is provided to the highest professional and ethical standards.

Can I complain about the service I receive from WCTC?

Yes you can.  The service operates a complaints procedure to deal with any problems that you may have.  We subscribe to the ethical framework established by the British Association for Counselling and Psychotherapy which covers issues like confidentiality.  You can ask to see this if you wish.

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